Governor Snyder’s first State of the State Address announced the creation of MiDashboard. This web-based program measures Michigan’s performance in five categories: economic strength, health and education, value for government, quality of life and public safety. The Snyder Administration is using this dashboard in an attempt to gage or measure quality, prove successful outcomes and evaluate performance measures of government services and programs.
Achieving quality is a top priority for HCAM, MCAL and its members. But how do we as a profession actually measure quality? How do nursing facilities and assisted living communities prove successful outcomes? On what metrics should we be judged? Are we meeting the needs of our residents? Are residents and resident families satisfied with the care we provide?
HCAM and MCAL have produced our own version of the MiDashboard. Rehabilitation successes, Advancing Excellence or Advocating Care Excellence participation, awards received, education opportunities and satisfaction levels are all metrics that can be used to evaluate today’s nursing or assisted living facility.
National Quality Initiative
The 2012 Annual Quality Report by the American Heath Care Association revealed important developments in the way skilled nursing and post-acute care facilities are meeting the needs of consumers:
•Of the 3.7 million individuals who received care in a nursing facility in 2009, 77 percent were admitted for short-term rehabilitation.
•The number of facilities receiving a CMS rating of four or five stars has steadily increased to 43 percent.
•Customer satisfaction remains high, with short-stay patients' satisfaction increasing to 87 percent.
Click HERE for more information on this national report.
Also in 2012, long term and post-acute care leadership from HCAM/MCAL joined with the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) to conduct a multi-year initiative to improve key quality indicators in skilled nursing care centers and assisted living communities.
Called “The Quality Initiative,” its four main goals are specific:
1. Reduce Hospital Readmissions: By March 2015, safely reduce the number of hospital readmissions within 30 days of entering an SNF by 15 percent.
2. Increase Staff Stability: By March 2015, reduce turnover among clinical staff (RN, LPN/LVN, CNA) by 15 percent.
3. Reduce the Off-Label Use of Antipsychotics: By December 2012, reduce the off-label use of antipsychotics by 15 percent.
4. Increase Customer Satisfaction: By March 2015, increase the number of customers (residents/families) who would recommend the facility to others up to 90 percent.
Nationally, it is estimated that when the more than 11,000 member facilities of AHCA/NCAL achieve the goals there is the potential for these significant results:
• Reducing hospital readmissions by 15 percent, 26,000 fewer people will go back to the hospital each year.
• Improving clinical staff satisfaction will result in more consistent staffing assignments in long term and post-acute care settings, keeping more than 615,000 staffers in their jobs.
• Less off-label use of antipsychotic medications will help patients avoid the health and physical complications that come with the drugs.
• More satisfied residents and families means that health facilities are fulfilling their mission of providing quality care for the community.
Quarterly Quality Update - This Quarterly Update provides AHCA members with a progress report of the Quality Initiative, resources AHCA has gathered and forthcoming opportunities. We hope you find this information beneficial in your own quality journey.
We will update this Dashboard as new information becomes available or metric options evolve.
Click here for the 2011 AHCA/NCAL Bronze Award Recipients
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