HCAM Staff HCAM Staff HCAM Staff
TitleCommunication With Families, An Art or a Skill? Webinar
, MI
Date 7/9/2020
Time 3:00 PM to 4:00 PM

Communication is one of the most basic skills that staff need in order to successfully collaborate with families to achieve the best possible outcomes for residents. Unfortunately, there are many ways for communication to get derailed, but with training, staff can learn strategies to handle even the most challenging situations and manage risk. This presentation addresses the difference between essential and therapeutic communication, the five rights of communication, accepting and handling complaints, communication pitfalls and strategies for improvement. With examples of common and difficult situations, participants will gain practical content that can be applied immediately in their facility.

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