American Health Care Association and National Center for Assisted Living (AHCA/NCAL) provide additional education for members through a platform called ahcancalED.
ahcancalED contains a wealth of information including educational programs, webinars, instructional videos, training courses, and other tools. It also includes opportunities to discuss topics, learn best practices, and grow the competency of staff. AHCA/NCAL will continuously add new programs and materials to keep the content fresh and dynamic.
Registration for education requires a username and password. If you need assistance logging in, please contact AHCA/NCAL directly at [email protected].
Nursing Home Administration: Beyond the Essentials
Nursing Home Administration: Beyond the Essentials is a multi-faceted training and resource program for nursing facility administrators, AITs, DONs, and clinical and operations leaders. This comprehensive package dives into the major components required for successful nursing facility management with more than 110 training videos, action briefs, guides, and checklists. All state affiliates automatically receive 40% of AHCA’s net revenue on sales of this program in their respective states.
Providers will gain valuable “how to and why” knowledge from this robust program that builds upon the training and education administrators received in their AIT programs and clarifies the rationale behind the actions nursing facility administrators should take to effectively manage their facilities. DONs and clinical leaders can benefit from the training and advice offered on topics such as MDS/RAI, falls, pressure injuries, accidents, maintaining function, and facility assessments.
Learn MoreQuick CE's
With little time to spare, each course listed below can be completed in less than 3-4 hours to aid professional development in a convenient and time-efficient manner. AHCA/NCAL provides NAB-approved CEs upon successful course completion.
- Improving Staff Resiliency and Retention: An Action Plan that Works
- Creating Inclusive Communities for LGBTQI and HIV+ Older Adults
- Infection Prevention & Control in the Post-COVID-19 World
| Save Time and Money with Healthcare Academy’s Knowledge Check™
Healthcare Academy’s Knowledge Check™ provides short, efficient courses to meet mandatory training requirements in just 2 to 7 minutes. Perfect for busy staff, these courses keep your team informed, compliant, and engaged without lengthy sessions. Knowledge Check™ Benefits:
Topics range from Abuse Identification to Workplace Violence, with annual rates based on facility size. Discover how Knowledge Check™ can streamline your training program and reduce costs. |
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Improving Staff Resiliency and Retention: An Action Plan that WorksWorking in post-acute and long-term care is incredibly rewarding. It is also stressful due to the demands and pressures that are faced on a daily basis. The workforce crisis and COVID-19 exacerbated this stress creating even more challenges for those who work in long term care. This course is aimed at reinvigorating your passion for long term care by providing you with tools and resources you can immediately use to decrease your perceived stress levels and help your team members do the same to aid with staff retention. Self-care is essential and is the key to self-managing stressful situations. If you are not taking care of yourself first, how can you be expected to take care of others? It is time to put yourself first! Mindfulness-based stress reduction learned in this training can help put self-care back into your daily routine and support you in doing what you do best.
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Self-Care: The Secret to Surviving!Long term care facilities are incredibly stressful environments. Working with people can be stressful. The staffing crisis and COVID-19 have exacerbated the stress creating even more challenges for those who work in long-term care. This session is aimed at reinvigorating your passion for long term care by providing you with tools and resources you can immediately use to decrease your perceived stress levels and help your team members do the same. Self-care is absolutely essential and is the secret to surviving stressful situations. If you are not taking care of yourself first, how can you be expected to take care of others. It is time to put yourself first! This is an abbreviated course that includes an interactive quiz to help individuals measure their stress levels followed by strategies that can be individualized to cope with that stress. Managers and supervisors are encouraged to make this course available to staff members experiencing stress and to use the course as a preventative educational tool to help employees cope with inevitable work stresses.
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Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in LTCStaff trust leaders when they believe that they care about them (empathy), have faith in their judgment and competence (logic) and think they are acting with the real person (authenticity). When trust is absent between leaders and staff in long-term care facilities, vaccination uptake, patient safety, quality of care, and staff well-being are all negatively impacted. AHCA/NCAL is equipping leaders with trust-building skills and practices through Building Trust: A Strategy to Improve Patient Safety, Staff Wellbeing & Vaccine Uptake in Long-Term Care. Based on the science of trust building, this 4-lesson virtual program is full of tools and resources to help leaders build trust with staff. CEs: None Cost: Free |
| Ensure OSHA Compliance and Employee Safety with AHCA/NCAL’s Respiratory Protection Plan
OSHA’s Respiratory Protection Standard (29 CFR 1910.134) requires facilities to implement a respiratory protection program for employees exposed to airborne hazards like COVID-19. Non-compliance risks fines and employee health. AHCA/NCAL, with MCA Consulting, offers a comprehensive Respiratory Protection Plan toolkit to help providers comply fully. This all-in-one resource includes:
AHCA/NCAL members can access a discounted 3-year subscription for $499 (non-members: $699). Login required. For assistance, email [email protected] |
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AHCA Requirements of Participation eCompetencies®AHCA Requirements of Participation (RoP) eCompetencies® is designed specifically to help skilled nursing facilities comply with F-Tag 726 under CMS’ Requirements of Participation (ROP). The program offers an extensive library of evidence-based skills checklists that allow evaluators to assess and document staff skills in real time. Videos are included to aid in skill progression and remediation. AHCA’s ROP eCompetencies® is a comprehensive competency tool that is inter-disciplinary and relevant to all skilled nursing facility staff. One-Year Subscription Cost:
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Informal Dispute Resolution (IDR) ToolkitBoth the toolkit, and the webinar, were developed to assist nursing facilities in determining if an IDR is an appropriate tool to use after survey where the results need to be disputed, by the facility. Additionally, the webinar assists facilities through the process of completing an IDR and informs learners about areas that may vary based on state processes. The IDR process is not one provider do often so this tool is a helpful aid in completing a task that can sometimes seem confusing and intimidating.
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Abuse and NeglectThis three-part webinar reviews regulations related to abuse, neglect, and misappropriation of resident property, how and when to report abuse, how to complete an abuse investigation, and helpful tips for achieving past noncompliance (PNC) for these deficiencies. The webinars also include real life scenarios, how to avoid deficiencies in these scenarios, and tools for achieving PNC.
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Pressure Injury Prevention and Wound Management in LTCThis pressure injury prevention and wound management webinar is presented by Jeanine Maguire, a wound consultant and educator with almost three decades of wound care focus and expertise. In this webinar, Jeanine emphasizes a patient-centric approach and the importance of routine and comprehensive risk assessment and skin checks. She discusses the challenges of Deep Tissue Injury and the controversy over whether pressure injuries are a result of end-of-life or a combination of factors. Jeanine highlights the need for accurate documentation and understanding of medically unavoidable wounds. She also stresses the importance of a multidisciplinary team approach, ongoing monitoring, and communication. Lastly, Jeanine provides links to CMS F tag 686, the critical element pathway, PAWSIC (the Wound Provider Group checklist), and NPIAP for further reference. *Note that some information shared will change with the RAI updates in October 2023, but the presentation discusses how to prepare for those changes.
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Survey Preparation for the New Facilities ManagerHealthcare is a heavily regulated industry. For nursing homes in particular, the requirements are complicated, and the inspection process is unique. Managing life safety compliance can be daunting for even the experienced facility manager. The learning curve for someone new to the industry can be overwhelming. This educational webinar walks through the CMS nursing home life safety inspection process, provides an overview of the applicable codes and standards, addresses how to access and navigate the codes, identifies CMS survey tools and reports, and discusses some of the most commonly cited life safety deficiencies.
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Accidents- How to Stay Ahead of F689 and Keep Your Residents SafeThe Accidents webinar will review regulations related to supervision to avoid accidents. It also pulls together various resources available on ahcancalED, as well as external resources. The Webinar provides resources for development of policies to remain compliant with accident regulations. Finally, real-life case studies will be reviewed with explanations for what facilities should do if similar events occur.
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Facility Assessments 101: The Driver of Resources, Training, and CompetenciesFacility assessments are mentioned more than 100 times in the CMS State Operations Manual and F838 – Facility Assessment – specifically outlines facility assessment requirements. Is your team proficient at developing compliant nursing facility assessments? The one-hour training describes the relationship each facility’s individualized assessment has to daily operations as well as when emergencies arise. It also explains how to complete a facility assessment, includes a sample assessment, and provides links to numerous helpful resources covering facility assessments and staff competencies. All nursing facilities must update their facility assessments as needed or at least annually. These assessments determine the resources and staff competencies each nursing facility should have for compliance with CMS requirements for meeting the current needs of residents.
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OSHA: Recordkeeping & New Reporting RequirementsOSHA is expanding its requirements to electronically submit employee injury data through its Final Rule on Improving Tracking of Workplace Injuries and Illnesses. Nearly all providers are already required to maintain OSHA 300 Logs, Form 301, and Form 300A. Employers have for the last several years submitted 300A summary data before March 2nd each year. The NEW requirement is for employers with 100 or more employees to electronically submit OSHA 300 logs and Form 301 (incident reports), in addition to the 300A summaries. Old requirements, such as continuing to maintain COVID-19 Logs, the difference between workers’ compensation and OSHA, recordkeeping best practices, and other key reminders will be presented.
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Past Non-Compliance: How to Build Your CaseThe Past Noncompliance webinar covers a variety of items to assist facilities in achieving past noncompliance (PNC). The webinar describes what is necessary to achieve PNC, identifies the process to follow if facilities self-identify an adverse event, discusses reasons why PNC is not achieved, and explains how to advocate for PNC during your survey. Objectives:
CEs: None. Cost: Free for AHCA/NCAL Members | $65 Non-members. Learn More |
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CMPRP: ApplicationsThe Civil Monetary Penalty Reinvestment Program (CMPRP) webinar provides insight into common misconceptions of the CMPRP application process, along with a detailed explanation on how to complete the application. The webinar also provides information about how to prepare a budget for the application and examples of opportunities for use of the funding.
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MDS Training for the Interdisciplinary TeamLearning the Minimum Data Set – Training for the Interdisciplinary Team is a boot camp training for every team member who is involved in the nursing facility resident assessment process. This training helps prepare the entire interdisciplinary team improve MDS accuracy and efficiently utilize Resident Assessment Instrument (RAI) manual guidance. This program can be incorporated into facility orientation programs, used for performance improvement, or continuing education. Upon successful completion of the entire program, participants will:
2 Purchase Options:
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Antipsychotic Medication Management ToolkitThe Clinical Considerations of Antipsychotic Medication Management Toolkit is a clinically focused resource containing steps and objectives, tools, and resources to assist facilities in meeting performance expectations and outcomes. The model used for the toolkit framework is the Nursing Process, also referred to as the Care Delivery Process. The toolkit is designed to assist facilities in moving toward a more appropriate decision-making process for antipsychotic medication use. The various tools and resources may be used individually or in combination with each other to best meet your individual needs. However, it does not provide a comprehensive package of all aspects of care.
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The Five Star Quality Rating SystemThe Five-Star Quality Rating System is comprehensive training for nursing facility administrators and nurse leaders This education program reviews the methodology for the overall Five-Star Quality Rating System, along with each of the separate domains for health inspections, staffing and quality measures.
The key for nursing facilities to boost CMS 5-Star ratings is knowing how CMS determines the ratings. Upon completion of this training program, learners will:
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Infection Preventionist Specialized Training (IPCO)AHCA’s Infection Preventionist Specialized Training (IPCO) is a specialized course of study for healthcare professionals who desire to serve as Infection Preventionists (IPs) as established in the CMS Reform of Requirements of Participation for Long Term Care Facilities. Through this program, individuals will be specially trained to effectively implement and manage an Infection Prevention and Control Program in a nursing facility or assisted living community. CMS and AHCA both recommend that nursing facilities have at least two Infection Preventionists. It addresses both clinical and organizational systems, processes and cultural aspects of infection prevention and control which are fundamental to effectively leading and administering a center’s Infection Prevention & Control program. AHCA’s IPCO Training Certificate is valid for three years at which time it must be renewed. This training incorporates information from the COVID-19 pandemic, the most recent regulatory requirements as well as sections on Candida auris, Multi-Drug Resistant Organisms (MDROs), and Enhanced Barrier Precautions (EBP). Additionally, there is an entire section about operating an effective water management program.
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Water ManagementPost-acute, assisted living and skilled nursing facilities provide care and services to vulnerable populations who may become critically ill when steps are not taken to reduce the risk of waterborne diseases. To maintain daily operations and care services, long term care facilities need to develop an effective water management plan to prepare for, respond to, and recover from a total or partial interruption of the facility’s normal water supply. The water management course provides post-acute and long-term care facilities with information about what a water management plan is, how to identify the elements of an effective water management program, and how to develop and maintain a comprehensive water management program in your facility.
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QAPI Prep Course and AAPACN Certification ExamQAPI is the key to continuous growth and sustained performance improvement. An effective QAPI program requires full interdisciplinary team participation and a data-driven approach that can be turned into action plans that minimize risk, maximize efficiencies, and improve resident outcomes.
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AAPACN Tools for SNF NursesThrough a partnership with the American Association of Post-Acute Care Nursing (AAPACN), AHCA members can now access tools designed to help skilled nursing professionals manage documentation, quality measures and resident safety. These tools provide nursing staff with the training they need to effectively review and update their systems and processes for compliance with CMS’ Requirements of Participation. The Guide to Enhanced Resident Safety Gain an understanding of the process for conducting a thorough investigation and how to use provided tools to set up consistent and ongoing surveillance and trending of incidents and adverse events. This two-volume set includes A QAPI Approach to Incidence Surveillance and Incident Management. $146 AHCA and AAPACN Member Price. Documentation Toolkit for Nurse Leaders Use this set of tools and resources to systematically apply the four pillars of documentation – nursing process, skills and competency, clinical leadership, and organizational management—and ensure accurate reimbursement. $97 AHCA and AAPACN Member Price. Quality Measures Survival Guide The QM Survival Guide details over 40 Quality Measures (QMs) in one place, eliminating the need to search through multiple sources. The PDF features detailed information, MDS audits, and numerous links to important resources. Audit for the more than 40 Quality Measures (QMs) originating from three different quality initiative programs. $64 AHCA and AAPACN Member Price (includes the At-a-Glance tool listed below). At-a-Glance QM, QRP, and VBP tool—only This tool is included in the Quality Measures Survival Guide but can be purchased separately. $21 AHCA and AAPACN Member Price. Learn More |
AHCA/NCAL Gero Nurse PrepSpecifically designed for registered nurses working in long term care, the AHCA/NCAL Gero Nurse Prep course provides comprehensive online training that leads to board certification in gerontological nursing by the American Nurses Credentialing Center (ANCC) for RNs. Research conducted by AHCA/NCAL in 2023 found that nursing facilities with at least one ANCC Board certified RN experienced fewer deficiencies, had lower short and long-stay re-hospitalization rates, and significantly higher CMS Star ratings – echoing similar research findings from 2016 and 2019. Nurses who complete Gero Nurse Prep show an average 24 percent increase between their pre- and post-course test scores. Gero Nurse Prep grads who choose to sit for the ANCC gerontological nursing certification exam ($395 separate fee paid to ANCC) have a pass rate of 94% on their first try. RNs who pass the ANCC exam can then use the GERO-BC™ credential after their RN credential.
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Discharges- Making the Safest Transition for Your ResidentsDischarges, Making the Safest Transition for Your Residents is a webinar created by AHCA Regulatory staff to assist facility staff in understanding regulations related to planning, preparing, and discharging residents safely. The Webinar provides real-life scenarios of difficult discharge situations, and how to stay in compliance when these situations arise.
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Creating Inclusive Communities for LGBTQI and HIV+ Older AdultsWhat are some of the unique concerns, needs, and strengths of your residents who are also lesbian, gay, bisexual, and/or transgender? How can your staff make sure that all residents, including LGBT people, are safe and affirmed in your community? This training covers the key information and skills that are key to creating an inclusive environment. The training focuses on terminology, the history of the LGBT experience, and common questions and scenarios to make sure your staff is skilled at LGBT cultural competency.
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Medical Director ToolkitThis guide was created to assist facility leadership (Administrators and DONs) in establishing, maintaining, and improving relationships between leadership and the facility’s Medical Director. The guide outlines regulatory requirements for policies and procedures, as well as how policies apply to Payroll Based Journal (PBJ) submissions. Job responsibilities are provided, per regulation, but facilities will need to tailor this information to meet the specific facility/resident needs. Best practices are included to encourage the strengthening of relationships with Medical Directors and provoke thoughts into how to establish and/or improve these relationships.
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Falls Prevention GuideMitigating falls in long-term care is of paramount importance as it directly contributes to the overall well-being and quality of life of residents. The purpose of this guide is to help long-term providers develop, implement, and sustain an effective falls prevention program. Each module will cover:
Each module contains the following components:
CEs: None. Cost: Free for AHCA/NCAL Members. Learn More |
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Trauma-Informed CareTrauma-Informed Care (TIC) is a regulatory requirement for nursing facilities. Nine CMS F-tags cover TIC-related requirements. TIC is also an approach to care that requires specific staff competency as well as a system of care delivery to achieve the intent of the regulation and provide the necessary support to care for residents who may suffer from trauma. This nine-module course provides education to help nursing home providers implement TIC in their facility with staff who are appropriately trained and competent to care for residents who are at risk for re-traumatization. The joint AAPACN/AHCA-developed training contains foundational steps and practical recommendations that can help improve resident outcomes.
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Behavioral Health: Regulatory Overview and Behavioral Health ServicesThis package includes two separate courses: Behavioral Health: Regulatory Overview, participants will be able to:
Behavioral Health Services: Diagnosis, Treatments, Interventions, & Care Plan Considerations, participants will be able to:
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Love Your Neighbor: Preventing Resident-to-Resident AggressionWhile there has been increasing attention to the subject of abuse prevention in long-term care, aggression between residents is rarely recognized as a significant concern. Too often, negative, and aggressive physical, sexual, or verbal interactions that in any other community setting would likely be construed as unwelcome and potentially leading to physical or psychological distress are overlooked. The COVID-19 Pandemic has added an additional layer of stress to an already volatile environment. Heightened anxiety, depression, loneliness, and cabin fever have resulted in an increase in dissatisfaction and social unrest. This session provides strategies for anticipating the circumstances and events that may trigger negative interactions in a diverse community of residents, offering new thinking on how to achieve an environment of healing and recovery for today, and tomorrow.
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Revenue Cycle Management Academy Revenue Cycle Management (RCM) AcademyRCM delivers concrete strategies for skilled nursing facilities to secure earned dollars, minimize unnecessary losses, and stay paid. Building a deeper understanding of the myriad SNF payor differences is essential for effective RCM and revenue flow.
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SNF VBP EssentialsNew CMS SNF VBP measures effective 10/1/2023 will determine Medicare Part A rates beginning 10/1/2025. Understand the new skilled nursing value-based purchasing changes now or start writing your excuses for losing future Medicare reimbursements.
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Person-Centered Care In A PDPM WorldAHCA/NCAL offers a four-module webinar to train staff about the delivery of person-centered care under the Patient Driven Payment Model (PDPM). Person Centered Care in a PDPM World is built to train senior staff about delivering short-stay post-acute person-centered care and position them to then train other facility staff. PDPM was implemented to focus payment for rehabilitative episodes of care on individual needs and preferences to implement more person-centered care delivery. Person-centered care is at the core of PDPM and can improve care practices that lead to better patient outcomes. The first three modules examine the person-centered care framework, making personal preference determinations and challenges in delivering personalized care to short stay residents. The last module is divided into four separate presentations that can be used to train various staff members including administrators, professional staff, CNAs, and other essential staff with content specifically designed to promote team application of the concepts into clinical practice and elevate person-centered care throughout an organization.
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Advancing Assisted Living Leadership – It’s Time to Level Up!Assisted Living organizations have faced numerous challenges over the past decade. Long term care has shifted to providing care and services to more acutely ill residents than ever before. Assisted Living Administrators and nurses have the task of knowing and understanding state specific regulations, standards of practice, and how to implement them effectively. Leaders must balance the technical skills of running an assisted living community with the essential soft skills of being a team leader. Technical skills and leadership skills are necessary to effectively run a successful organization. It is time to level up your leadership skills. Advancing Assisted Living Leadership – it’s Time to Level Up! will help you take your leadership skills to the next level by adopting the right mindset and communication practices. In addition, you will learn the critical role you play in mission, vision, and values for your team and your organization. Learners will build their knowledge about emotional intelligence, conflict resolution, relationships navigation, and the power that data holds.
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Infection Prevention and Control “101” for Assisted LivingCOVID-19 sheds a spotlight on the need to improve infection prevention and control (IPC) programs in long term care. With emerging communicable diseases, including multidrug resistant organisms (MDROs), it is important for assisted living team members to understand standard, contact, and airborne precautions. This session reviews what an effective assisted living IPC program should include, the role quality improvement plays in assisted living IPC, the importance of understanding IPC precautions, and identifies the key stakeholders to engage in an IPC program.
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Quality Assurance Performance Improvement “101” for Assisted LivingWhy do we work in long term care? The answer is simple. We are here to support the residents and provide them with the best quality of life, and care, for however long they have with us while we continuously try to improve outcomes. How can we improve the outcomes for residents as well as staff? Again, the answer is simple. Facilities must be engaged in continuous quality improvement efforts, data collection, and system improvement processes.
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Caring for a New Generation in Assisted LivingThe contemporary long-term care community is challenged to address a broad range of emerging clinical and psychosocial considerations, as the next generation of residents is far more complex. In the wake of the COVID-19 Pandemic, many older adults report feelings of depression and anxiety, turning to substance use, and thoughts of suicide. The numbers of people impacted by dementia continues at epidemic rates, further complicating the contemporary adult care community’s ability to create an environment that is satisfying to an increasingly diverse population. Understanding the symptoms of illness and the psychosocial manifestations of trauma are two critical elements to creating a livable environment. This discussion explores the clinical and social influences to be considered in the assessment of and response to the behavioral health needs of the community. Accommodating the needs of the next generation requires an understanding of today’s customers – far more independent, outspoken, and likely to march to the beat of their own drummer. Strategies for addressing issues relative to dementia and mental health, social conflicts/bullying/aggression, substance abuse, and related concerns are a focus of this conversation.
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All by Myself: Overcoming Social Isolation and Loneliness in Assisted LivingSocial isolation and loneliness are serious yet largely unrecognized public health risks that affect significant numbers of disabled and older adults. Many of these adults are socially isolated or lonely in ways that put their health at risk. Assisted living communities often represent a more desirable lifestyle over home care or other long-term care environments, insulating residents from the realities of dementia and more advanced physical dependency. While the community culture may be more satisfying, the independence associated with the assisted living lifestyle lends itself to diminished socialization and engagement. This discussion offers innovative ways to improve the social culture, while offering support for the independence and autonomy that is so vital to quality of life.
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Metamorphosis: Leadership in a Transformative CultureAL/RCF leaders are traumatized, fatigued, disillusioned and, in some cases, hopeless to recover from the COVID-19 Pandemic. With many seasoned leaders opting out of the next chapter of AL/RCF, valuable experiential knowledge and support is out of reach for a new generation of leaders. What will the AL/RCF community of tomorrow look like? Do you know where your organization is headed or how you will attract and sustain the workforce, you’ll need to meet the needs of future customers? This conversation will inspire a new leadership perspective, moving all leaders to be creative and tenacious in meeting the challenges of the emerging culture of AL/RCF. The concept of transformative leadership and strategies every leader should consider in creating an environment of care that speaks to the needs and satisfaction of everyone living and working in the community is the focus of this session.
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Turning Complaints into Compliments – The Key to Customer ServiceCustomer service is at the heart of any business, including long-term care. However, complaints can be hard to hear and manage. Having an effective complaint management program can turn complaints into compliments. This session will review keys to good customer service and how to turn those complaints into successful resolutions.
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Infection Preventionist Specialized Training (IPCO) for Assisted LivingLearn More |
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Population Health Management (PHM) Innovation LabPopulation Health Management Fundamentals Population Health Management (PHM) is a term that describes the application of various interventions and strategies aimed at improving the health outcomes and managing the costs of a targeted group of individuals. PHM models vary based on the degree of risk, degree to which payment is tied to quality, reliance on data analytics, and level of care coordination. Accountable Care Organizations Accountable Care Organizations (ACOs) are one of the largest alternative payment models in Medicare, and they also exist in Medicaid and commercial payors. Bundled Payments Bundled payments are a type of alternative payment model designed to incentivize high quality, cost-effective care. Bundled payments, also known as episode-based payments, are single payments for all care and services provided, which could include multiple settings, for a single condition over a defined period of time (episode of care). Managed Care Managed care involves a healthcare delivery system that encompasses care, services, and payment and seeks to control costs and enhance quality through the establishment of provider networks and employment of utilization management strategies. Provider Networks Provider networks are a joint venture of independent providers that come together to focus on the benefits for the residents, enhance quality outcomes, and work on value-based reimbursement.
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