AHCA/NCAL National Quality Awards

Register for Gold Award Series   Register for Silver Award Series   Register for Bronze Award Series

The AHCA/NCAL National Quality Award Program is a rigorous three-level process that evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers.

Level 1: Bronze Award – Commitment to QualityBronze Quality Award copy

The goal of this award level is to provide applicants with the tools and resources they need to achieve performance improvement.

Level 2: Silver Award – Achievement in QualitySilver Quality Award copy

At this level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes.

Level 3: Gold Award – Excellence in QualityGold Quality Award copy

At this level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction.


Register for Quality Awards Workshops

HCAM in partnership with other state affiliates, presents a Bronze, Silver and Gold Quality Award virtual workshop series. These workshops will help you better understand how to complete the application from beginning to end with coaching support along the way from our expert trainers.


  • Part 1: August 8 | 2:00 – 5:00pm ET
  • Part 2: August 14 | 2:00 – 5:00pm ET
  • Part 3: August 22 | 2:00 – 5:00pm ET
  • Part 4: August 29 | 2:00 – 5:00pm ET

  • Part 1: August 10 | 2:00 – 5:00pm ET
  • Part 2: August 18 | 2:00 – 5:00pm ET
  • Part 3: August 24 | 2:00 – 5:00pm ET
  • Part 4: August 31 | 2:00 – 5:00pm ET

  • Part 1: November 8 | 2:00 – 4:00pm ET
  • Part 2: November 15 | 2:00 – 4:00pm ET



Facilitated by Cathy Bergland

Cathy Bergland has served at Presbyterian Homes & Services (based on Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.

Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.

Register for Gold Award Series   Register for Silver Award Series   Register for Bronze Award Series


Take the Next Step in Your Quality Improvement Journey

If you are new to the program or continuing​ your Quality Award journey, start the process in August. Don’t wait. Successful applications take time to prepare. Not sure where to begin?


Why Should Your Organization Apply?

Performance Improvement


The Program provides a proven framework that organizations can use to make improvements in any clinical, quality or other operational outcome area. 90 percent of applicants identify performance improvement as a main reason in applying for an award.

Superior Outcomes


Research shows that Silver and Gold recipients have superior performance in key quality outcome areas such as 30-day hospital readmission, off-label use of antipsychotics, Five-Star ratings, occupancy rate and operating margin.

Regulatory Demands


The Program criteria prepares providers for regulatory demands such as CMS’ Quality Assurance/Performance Improvement (QAPI) requirements and the Medicare and Medicaid Requirements of Participation (RoP).

Team Engagement


Bring your team together for one common goal.The application process serves as a team building activity to engage staff across all levels of your organization.

Esteemed Recognition


The AHCA/NCAL National Quality Award provides national, external validation of high quality care and services – the perfect information to share with your consumers, stakeholders and referral partners.








We’re here to help!

Mary Gettel,
Director of Education

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Allison Taipalus,
Education Coordinator

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