Calendar of Events

◂  January 2021

MI-NADONA/LTC WORKSHOP After the Survey: Mastering the IDR and Plan of Correction

Published by: ellyadmin


As if facing the stress of surveys was not enough, receiving a deficiency on the survey can make anyone queasy. In this workshop, we will walk through the post-survey process and discuss best practices to reduce risk and improve the likelihood of success during an Informal Dispute Resolution (IDR) or appeal of the citation. We will also share tips and provide hands-on training on how to craft the POC response, how to effectively manage staff time and workflow, and how to ultimately minimize the impact of the deficiency.

The program will begin at 1:00 pm and conclude at 4:45 pm each day.

Printable Brochure Online Registration Form



The IDR and IIDR Process: A Legal Perspective | Kally Goodwin-Ratzloff

In this presentation we will discuss IDRs, IIDRs, and appeals to the Departmental Appeals Board from a legal perspective, which includes the general processes, the time lines that facilities must follow, as well as methods to minimize liability exposure.

Hands-on Training: Writing IDRs and POCs | Kaile Hilliard

Join regulatory expert Kaile Hilliard to learn how to formulate plans of correction that promote the most effective use of staff time and workflow. Learn the tips and tricks for successful IDRs and IIDRs. Learn how to dissect a 2567 and address failure statements. Experience a hands on training to evaluate deficiencies and prepare acceptable POCs and IDRs. This session will give you the tools to become successful in writing effective POCs and reducing or deleting tags with IDRs.


RN: This program will provide participants the opportunity to earn up to 7 contact hours for nurses. HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

NHA: This program has been approved for Continuing Education for 7 total participant hours from NAB/NCERS – Approval #20220127-7-A72184-DL.  E-mail Kisti Boatright at for further information.


Kally Goodwin-Ratzloff, JD, BA | ROLF

Kally Goodwin-Ratzloff is a partner with ROLF. She focuses her practice on regulatory issues for long-term care, post-acute and senior living providers. Her experience includes survey and enforcement appeals; counseling clients in compliance matters; defending clients undergoing federal and state investigations involving such issues as Anti-Kickback Statute, False Claims Act, and Stark Law allegations; investigating and responding to HIPAA data breaches and security incidents; and advising clients on fair housing laws.

Prior to attending law school, Kally worked for a licensed assisted living provider in Michigan.

Kaile Hilliard, LCSW, CCTP | Markail & Associates Consulting

Kaile Hilliard is the owner and principal consultant of Markail & Associates Consulting. Kaile is a recovering state surveyor with a 15+ year career working with nursing homes, assisted living facilities, home and community based programs across the Midwest and western United States. Kaile has spent the last 11 years conducting pre surveys, writing plans of correction, IDRs and consulting to support regulatory compliance, best practices and quality patient care. Kaile’s areas of expertise include, survey preparedness, management, correction, IDR, State and Federal regulatory compliance, and problem solving.

HCAM Registration Policies

Event Confirmation
After your registration form has been processed, an event confirmation will be emailed to your attention. Please be sure to include a current email address on this form. If you do not receive a confirmation within 14 business days, please contact Kisti via email at

Cancellation & Refund Policy
All refund requests must be made in writing by e-mail to Telephone cancellations will NOT be accepted. Individual registration fees, less a 25 percent processing fee, will be refunded for cancellations received in writing prior to Dec. 27 Cancellations received after Dec. 27 and noshow registrants, will not receive a refund nor a credit to a future program.

Individuals registered to attend this program, but unable to participate, may send an alternate in their place. Please contact Kisti at with the first and last name, title, and facility/company of both the original registrant and the alternate to process this request.

Consent to Use of Photographic Images
Registration and attendance at, or participating in, HCAM events and/or activities constitutes an agreement by the registrant to HCAM’s use and distribution (both now and in the future) of the registrant/attendee’s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events.

MI-NADONA Membership is based individually, NOT by facility or HCAM membership.
To become a MI-NADONA/LTC member, please visit


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