Event Registration Policies

REGISTRATION:  Online registration through Swoogo is the only method of registration available for HCAM events. Please whitelist (add to safe senders) the following email domains to ensure you receive confirmations and additional details via email: @hcam.org and @swoogo.com.

EVENT CONFIRMATION:  Upon registration, you will receive an email from ohagerman@managedbyamr.com confirming your registration. Please check your spam/junk folders and whitelist this email address to ensure you receive this email and future communications regarding the event.

CANCELLATION:  All refund requests must be made in writing to Mary Gettel. Individual registration fees, less a $50 processing fee, will be refunded for cancellations received in writing prior to 30 days prior to the event. Cancellations received within 30 days of the event and no-show registrants will not receive a refund nor a credit to a future program. HCAM is not responsible for airfare, hotel, or other costs incurred by participants in the event of program or registration cancellation.

CONVERT REGISTRATION TYPE: For hybrid events, your registration type (in-person or virtual) may be converted at any time. If you convert from in-person registration to virtual registration, HCAM will issue a refund of the difference in fees minus a $25 processing fee until 2 weeks prior to the event. Within 2 weeks of the event, no refunds will be issued for registration conversion.

SUBSTITUTIONS:  Individuals registered to attend this program, but unable to participate, may send an alternate in their place. Please contact Mary Gettel with the first and last name, title, facility/company, and email address of both the original registrant and the alternate to process this request.

CONFERENCE ATTIRE:  Business casual attire is suitable for all meetings, sessions, and receptions. Please remember to bring a sweater or jacket for air-conditioned rooms.

QUESTIONS:  Should you have questions, please contact Mary Gettel.

DIETARY REQUESTS:  Dietary restrictions must be indicated during the registration process in order to receive a special meal at food functions. We take every precaution possible, however we cannot guarantee that items are free of trace amounts of allergens and other ingredients.

VIDEOS & PHOTOGRAPHY:  By registering for and/or attending the event, participants acknowledge and agree that data, video, photographs, and other image and voice recordings of the event, may be documented by HCAM or parties acting on the behalf of HCAM. The data, video, photographs, and other recordings may be used by HCAM in any media now known or later invented for any purpose related to HCAM’s mission, including educational, promotional, and awareness-related use. Registration to this virtual event includes technology that monitors participant activities throughout the event platform, such as session attendance to determine continuing education credit eligibility and virtual expo visits. Participants give HCAM unlimited permission to use their name, likeness, image, statements and other information given to HCAM, whether through registration, interactions in the platform during the event, or otherwise, that may be necessary for HCAM to exercise its rightful use of data, video, photographs and other recordings. 

CODE OF CONDUCT: HCAM has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, HCAM asks that you inform either Melissa Samuel or Mary Gettel so that we can take the appropriate action.

Unacceptable Behavior is defined as:

  • Harassment, intimidation, or discrimination in any form.
  • Verbal abuse of anyone associated with our event. Examples include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking behaviors.
  • Disruption of presentations during sessions, in the exhibit hall, or at other events organized by HCAM throughout the meeting. All participants must comply with the instructions of the moderator and any event staff.

Additional prohibited activities include:

  • Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space.
  • Participants are strictly prohibited from recording, distributing or otherwise publicizing sessions in any manner, unless prior approval is received in writing from both the association and the individual presenter. All materials are proprietary and protected.
  • Sharing personal event registration sign on information with other individuals to attempt circumventing registration payment in prohibited.
  • Participants are prohibited from accessing the program on two devices at the same time.
  • All registrants must present a conference name badge to enter education sessions, earn credit, and/or participate in networking functions or meals.

HCAM reserves the right to block access to the event and/or prohibit attendance at any future meeting, virtual or in person, and seek legal action against violators where applicable.

ANTITRUST POLICY: It is the established policy of the Health Care Association of Michigan to comply with all laws, including the antitrust laws. Because this event includes individuals representing entities that are or may be competitors, we restrict our communications to the discussion topics specifically addressed by HCAM in this event. In order to comply with this policy, please refrain from addressing any issues related to your respective companies’ competitively sensitive proprietary information, including (but not limited to) current or future pricing, rebates, margins, discounts, terms of sale or costs, strategic plans or initiatives, business plans, bidding situations, sales to specific customers, or in specific geographic areas. If you have any questions or concerns about this policy, please contact Melissa Samuel.

ANTI-SUITCASING POLICY: Representatives of companies that have not purchased a booth will not be allowed to show products, discuss services, or otherwise solicit business in the trade show area; that right is reserved exclusively for representatives of those companies that have purchased booths. Anyone who violates this policy will be escorted from the Trade Show and will not be permitted to re-enter for the duration of the convention.

ATTENDEE LIST: HCAM does not sell attendee registration information to third-parties. We do share registration information (name, title, facility – no email addresses) with the current year’s conference sponsors/exhibitors.

CONTENT DISCLAIMER: All meeting content, including live, recorded, and written presentations, represents the opinions of the authors and speakers and should not be construed to be those of HCAM unless adopted pursuant to the bylaws of the Association. Nothing contained herein is to be considered as the rendering of legal advice for specific cases, and readers are responsible for obtaining such advice from their own consultants and/or legal counsel. This meeting content and any forms and agreements herein are intended for educational and informational purposes only.

FORCE MAJEURE: HCAM conferences will be cancelled due to inclement weather or other acts of God (including, but not limited to, flood, fire, or natural disaster) only if the venue and/or location of the event is closed or provides notice to HCAM of its inability to hold the event, or if the local government declares an emergency status is in effect for the location of the event. If an HCAM conference is cancelled due to inclement weather or other acts of God as set forth herein, every attempt will be made to reschedule the event and your registration fee will be applied to the rescheduled event date. Any travel expenses that may have been incurred cannot be refunded under any circumstances. If the HCAM event is held but weather conditions (whether forecasted or actualized) prohibit you from traveling, HCAM cannot refund your registration fee.

CHANGES TO PROGRAM: HCAM reserves the right to change or modify the program based on space, speaker schedule or other circumstances. Please refer to the website for the latest schedule and information.