Calendar of Events

◂  November 2023

AHCA/NCAL Bronze Award Workshop

Published by: Elly Cabral


Register Now!


If your organization has thought about participating in the AHCA/NCAL National Quality Award program, this is your opportunity to complete the Bronze Award application from beginning to end with coaching support along the way from our expert facilitators.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts – becoming a high-performing organization.


The Bronze Award – Commitment to Quality is the first level in your performance excellence journey. The goal of this award is to provide applicants with the tools and resources they need to achieve performance improvement.


Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.


NHA: This program has been approved for Continuing Education for 4 total participant hours by NAB/NCERS—Approval #

AFC & CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 4 clock hours of professional development.


  1. Understand the AHCA/NCAL Bronze Quality Award process.
  2. Gain an understanding of the value of participating in the Quality Award process.
  3. Go “behind the scenes” of the assessment process and why this is important – beyond an award application.
  4. Understand the technical requirements and policies of the Bronze Quality Award process.
  5. Understand how quality improvement activities build a culture of continuous improvement and high-performance work teams.
  6. Write the draft of your organization’s Bronze Quality Award application.


Cathy Bergland has served at Presbyterian Homes & Services (based in Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.

Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.


This workshop will be held virtually on Zoom on the following dates:

  • Part 1: November 8
  • Part 2: November 15

Participation in all sessions is required. Sessions will be held from 2-4 pm ET, 1-3 pm CT, 12-2 pm MT, 11 am-1 pm PT. Participants will be required to participate on video and audio.

Additionally, optional office hours will be available on Zoom at the following times:

  • November 10: 2:00 – 3:30 pm ET
  • November 17: 2:00 – 3:30 pm ET


  • Registration is limited to AHCA/NCAL members
  • Registration is non-refundable, however substitutions are allowed up to 48 hours before the program
  • Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL
  • Registration for a facility includes up to 2 participants. If you would like to request additional participants, please contact HCAM directly


  • Providers who are or will be members in good standing with AHCA or NCAL at the time of application are eligible to apply. Those who are members in good standing at the time of award notification are eligible to receive the award and the associated feedback report.
  • Skilled nursing facilities, assisted living communities, campus settings.
  • Campus settings with multiple levels of services may elect to apply for the entire campus as one or may elect to apply independently for each level of service.
  • Skilled nursing facilities must have completed at least one Medicare/Medicaid survey.


  • Providers who are not members in good standing with AHCA or NCAL at the time of application are not eligible to apply. Those who are not members in good standing at the time of award notification are not eligible to receive the award and the associated feedback report.
  • Skilled nursing facilities that have been cited for a regulatory deficiency at the Immediate Jeopardy level or Substandard of Care level in any survey during the past three calendar years.

Register Now! Event Registration Policies


Questions?We’re here to help!

Mary Gettel,
Director of Education

Contact Mary

Allison Taipalus,
Education Coordinator

Contact Allison



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