Calendar of Events

◂  August 2022

AHCA/NCAL Silver Award Workshop
8/4/20222pm9/1/20225pm

Published by: ellyadmin

 

Register Now!

WORKSHOP DESCRIPTION

HCAM/MCAL, in partnership with several state affiliates, presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2023 application submission.

ABOUT THE AWARD

Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

SUGGESTED PARTICIPANTS

Suggested participants for this workshop are administrators or executive directors and directors of nursing, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application.

CONTACT HOURS

NHA: This program has been approved for Continuing Education for 15 total participant hours by NAB/NCERS—Approval #20230803-15-A86848-DL

AFC & CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 15 clock hours of professional development.

LEARNER OBJECTIVES

Gain an understanding of the value of moving from Bronze recognition to Silver.
Go behind the scenes of the assessment process to understand what examiners are looking for and why that is important – beyond an award application.
Understand the details of the Baldrige process and results categories.
Identify your organization’s strengths and opportunities for improvement as you practice writing responses with the assistance of experienced examiners.

FACULTY

Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance. BaldrigeCoach clients have won 23 Baldrige Awards. In the past nine years, 20 AHCA/NCAL Gold Quality Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach system.

Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011 – 2015.

VIRTUAL EVENT

This workshop will be held virtually on Zoom on the following dates:

  • August 4
  • August 11
  • August 18
  • August 25
  • September 1

Participation in all sessions is required. Sessions will be held from 2-5 pm ET, 1-4 pm CT, 12-3 pm MT, 11-2 pm PT. Participants will be required to participate on video and audio.

BEFORE THE WORKSHOP

  • Review your Bronze application and have a copy with you
  • Review the eligibility requirements in the 2023 Silver Criteria and Application document to ensure you are eligible to apply
  • Have a copy of the 2023 Silver Achievement in Quality Award Application & Criteria
  • If you have previously applied for Silver and not won, send a copy of your application and feedback report to the faculty before class (glenn@baldrige-coach.com).

IMPORTANT INFORMATION

  • Registration is limited to AHCA/NCAL members
  • Registration is non-refundable; however substitutions are allowed up to 48 hours before the program
  • Registration for a facility includes up to 2 participants. If you would like to request additional participants, please contact the association directly.
  • Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL

Register Now! Registration Policies

REGISTRATION:  Online registration through Swoogo is the only method of registration available for this event. Please whitelist (add to safe senders) the following email domains to ensure you receive confirmations and additional details via email: @hcam.org and @swoogo.com.

EVENT CONFIRMATION:  Upon registration, you will receive an email from EducationAMR@hcam.org confirming your registration. Please check your spam/junk folders and whitelist this email address to ensure you receive this email and future communications regarding the event.

CANCELLATION:  All refund requests must be made in writing to Mary Gettel. Individual registration fees, less a $25 processing fee, will be refunded for cancellations received in writing prior to July 15, 2022. Cancellations received after October 14, 2022 and no-show registrants will not receive a refund nor a credit to a future program.

SUBSTITUTIONS:  Individuals registered to attend this program, but unable to participate, may send an alternate in their place. Please contact Mary Gettel with the first and last name, title, facility/company, and email address of both the original registrant and the alternate to process this request.

QUESTIONS:  Should you have questions, please contact Mary Gettel.

VIDEOS & PHOTOGRAPHY:  By registering for and/or attending the event, participants acknowledge and agree that data, video, photographs and other image and voice recordings of the event, may be documented by HCAM/MCAL. The data, video, photographs, and other recordings may be used by HCAM/MCAL in any media now known or later invented for any purpose related to HCAM/MCAL’s mission, including educational, promotional and awareness-related use. Registration to this event includes technology that monitors participant activities throughout the event platform, such as session attendance to determine continuing education credit eligibility and virtual expo visits. Participants give HCAM/MCAL unlimited permission to use their name, likeness, image, statements and other information given to HCAM/MCAL, whether through registration, interactions in the platform during the event, or otherwise, that may be necessary for HCAM/MCAL to exercise its rightful use of data, video, photographs and other recordings.

CODE OF CONDUCT: HCAM/MCAL has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, HCAM/MCAL asks that you inform either Melissa Samuel, President/CEO, melissasamuel@hcam.org or Mary Gettel, Director of Education, marygettel@hcam.org so that we can take the appropriate action.

Unacceptable Behavior is defined as:

  • Harassment, intimidation, or discrimination in any form.
  • Verbal abuse of anyone associated with our event. Examples include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion,
    national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking behaviors.
  • Disruption of presentations during sessions, in the exhibit hall, or at other events organized by HCAM/MCAL throughout the meeting. All participants must comply with the instructions of the moderator and
    any event staff.
  • Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space.
  • Participants are strictly prohibited from recording, distributing or otherwise publicizing sessions in any manner, unless prior approval is received in writing from both the association and the individual presenter. All materials are proprietary and protected.
  • Sharing personal event registration sign on information with other individuals to attempt circumventing registration payment.

HCAM/MCAL reserves the right to block access to the event and/or prohibit attendance at any future meeting, virtual or in person, and seek legal action against violators where applicable.

ANTITRUST POLICY: It is the established policy of the Health Care Association of Michigan and Michigan Center of Assisted Living to comply with all laws, including the antitrust laws. Because this event includes individuals representing entities that are or may be competitors, we restrict our communications to the discussion topics specifically addressed by HCAM/MCAL in this event. In order to comply with this policy, please refrain from addressing any issues related to your respective companies’ competitively sensitive proprietary information, including (but not limited to) current or future pricing, rebates, margins, discounts, terms of sale or costs, strategic plans or initiatives, business plans, bidding situations, sales to specific customers, or in specific geographic areas. If you have any questions or concerns about this policy, please contact HCAM/MCAL at melissasamuel@hcam.org.

ATTENDEE LIST: HCAM/MCAL does not sell attendee registration information to third-parties. We do share registration information (name, title, facility – no email addresses) with the current year’s conference sponsors/exhibitors. Within the virtual expo hall, attendee contact information is shared only to the vendor booths you choose to visit.

OPINIONS: The views or opinions expressed by any attendee, speaker or sponsor are not necessarily the views or opinions of HCAM/MCAL.

 

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