QMI Resident Satisfaction Surveys Due August 15, 2025

For the rate year beginning October 1, 2025, an adjustment will be made to Quality Measure Index (QMI) payments for the submission of resident satisfaction survey data from recently performed surveys.

• Per-bed QMI payments will be multiplied by 100% for SNFs that submit acceptable resident satisfaction survey data and documentation.
• Payments will be multiplied by 85% for providers who do not submit acceptable data and documentation (a provider who submits the resident satisfaction survey data will receive their standard QMI payment while a provider who does not will receive 85% of their standard payment).

For a provider to receive credit for submitting resident satisfaction survey data, Behavioral and Physical Health and Aging Services Administration (BPHASA)will require the following data and documentation:

• A copy of all the questions from the survey.
• A summary of the survey response results.
• The number of residents residing at the NF at the time of the survey.
• The number of residents who received the survey.
• The number or percentage of surveys completed by residents.
• The number or percentage of surveys completed by the resident’s guardian or designee on the resident’s behalf.
• The total number of surveys completed.
• The survey date range (the date the survey was sent out, through the deadline for submission).
• The survey frequency (annually, quarterly, monthly, etc.).
• The entity that conducted the survey (the facility, an organization independent from the NF, etc.)
• The survey data collection methods (phone, mail, live interview, etc.).
• An explanation of how the provider uses survey results to improve the quality of resident care.

BPHASA does not require the resident satisfaction survey to be completed in a specific method (the survey does not have to be a live interview, the survey does not have to include a specific set of survey questions chosen by Health Services, etc.). However, the survey must be a resident satisfaction survey. Any other type of survey will not be accepted in place of a resident satisfaction survey (family satisfaction survey data, employee satisfaction survey data, etc.). The survey must have occurred no earlier than June 27, 2024, and the survey data must not be from survey data submitted for prior year

QMI payments. SNFs that have completed multiple surveys within that time period should submit data from the most recent survey.

The resident satisfaction survey data and documentation must be submitted electronically to the Health Services Long-Term Care Operations Section via email as an attachment by August 15, 2025. The attachments are encouraged to be a PDF, Word or Excel document. Links to cloud platforms or SharePoint sites will not be accepted. If corrections are necessary, the Health Services Long-Term Care Operations Section will contact the provider. The provider will have 5 business days from receiving of the correction notice to return the requested information. If the information is not received within the 5 business days, the resident satisfaction survey will be rejected.